What's Next For Social?

Video

Listen to Luke Moore, Director, EMEA at Crimson Hexagon, as he gives his predictions for how social is going to change in the next few years.

This video is a clip from "How to Use Social Data for Key Business Decisions" - watch the webcast on-demand.

A couple of points from us collectively for what's next for social. We've looked very closes at the sources themselves, like Tumblr which we recently took the API from, and the niche communities, the demographics of that particular channel, the way that they like to share information more visually, like photos, videos etc, within that channel specifically, like where people might be hiding from other social networks and sharing their insights there, we want to find those sources and bring them to you, and Tumblr is a good example of that.

Image analysis - we already provide logo recognition so people like Darren can find images of the Post Office or their logo where the Post Office hasn't actually been mentioned themselves in the keywords, but image analysis is a extension of that where you can understand what's going on in that picture. Who's in it, what's the expression on their face etc., to integrate a level of sentiment.

We're staying up to date with opportunities to extract information from things like Facebook topic data, but looking again to augment that with the insights that we can bring from affinities of the audience from other channels so that where you can dive down into the individual post from those channels, you get a comparison. And we continue to provide international coverage for our global clients, and looking at access within the system to sign a waiver as well.

So, for us, we think its a combined thing, it's democratised insights for everybody in the business - answering the non-marketing questions, and bringing the relevant data sources with their different characteristics into view for our customers.